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Category: Automobile Warranty

FCC Slams Record Penalty on Transnational Auto Warranty Robocalling Operation

Massive Penalty for Illegal Robocalls - FCC's Historic Enforcement

The Federal Communications Commission (FCC) recently dealt a significant blow to an international network of companies engaged in a massive auto warranty scam robocalling operation. This complex scheme involved placing more than five billion robocalls to over 500 million phone numbers in just three months.

Violating federal statutes, FCC regulations, and spoofing laws, the scammers attempted to deceive victims by using over a million different caller ID numbers. Such deceptive tactics aimed to trick individuals into answering the calls, exposing them to fraudulent auto warranty offers and potential harm to their personal and financial information.

Unraveling the Complex Robocalling Operation

The FCC’s relentless pursuit of justice led to the discovery of the largest illegal robocalling operation ever investigated by the agency. For over three years, this transnational enterprise, operating under various names such as Sumco Panama, Virtual Telecom, Davis Telecom, and more, orchestrated a sophisticated vehicle service contract scheme.

Disguised as auto warranty sales, the scam targeted unsuspecting consumers with fake claims, pre-recorded voice calls, and unauthorized telemarketing tactics.

The Multitude of Robocall Prohibitions Violated

Throughout its fraudulent campaign, the robocalling operation broke numerous robocall prohibitions set by the FCC. They engaged in unsolicited pre-recorded voice calls to mobile phones without prior express consent, placed telemarketing calls without written consent, and dialed numbers listed on the National Do Not Call Registry.

Moreover, the scammers failed to identify themselves at the beginning of the call, preventing victims from making informed decisions, and omitted providing a call-back number to opt-out of future calls. Additionally, they further violated federal spoofing laws by employing misleading caller IDs, further complicating their detection and accountability.

Central Players and Lifetime Bans

Two key figures in this massive robocalling operation were Roy M. Cox and Aaron Michael Jones. Both had been previously hit with lifetime bans on telemarketing following lawsuits from the Federal Trade Commission and the State of Texas.

Despite these bans, they continued their illegal activities, contributing to the enterprise’s deception.

FCC’s Action and Results

Taking swift action, the FCC directed all U.S.-based voice service providers to cease carrying traffic associated with certain members of the operation, effectively blocking 99% of illegal auto warranty robocalls. Partnering with the Ohio Attorney General’s Office, the FCC coordinated its efforts to combat the robocalling scheme.

This collaborative approach yielded significant results, ultimately leading to a record-breaking $300 million fine, the largest in FCC history.

Empowering Victims Against Robocalling Scams

If you’ve been affected by these auto warranty scam robocalls, you have the right to seek justice. The FCC’s actions send a powerful message against robocalling scams, but individual victims should also take action to protect themselves and hold violators accountable.

If you received unsolicited robocalls, or if your personal information has been compromised by fraudulent telemarketing schemes, don’t hesitate to contact our law firm for a free consultation. Our experienced team is dedicated to supporting victims and pursuing justice on their behalf.

Protect your rights and privacy by contacting our law firm today. We understand the frustration and concern caused by illegal robocalls, and we are here to provide you with the support and assistance you need. Our free consultation will assess your situation, answer your questions, and guide you through the process of seeking compensation for the damages caused by these fraudulent robocalls. Together, let’s put an end to robocalling scams and safeguard consumers from further harm. Take action now and reclaim your peace of mind.

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Sources:

  • FCC’s Record Penalty Against Auto Warranty Robocall Scammers: Protecting Consumers from Deceptive Calls | lemonlawclaims.com
  • FCC Imposes Record Fine on Transnational Illegal Robocalling Operation | FCC

How to Spot a Shady Car Warranty Business: Lessons from Safeguard Auto Direct’s Unresolved Complaints

Better Business Bureau (BBB) advises consumers to use caution when doing business with Safeguard Auto Direct, a vehicle service contract company located in Saint Peters, Missouri. Consumers reported to BBB that the company failed to cancel contracts in a timely manner, did not issue refunds, used misleading advertising, and provided poor customer service.

Safeguard Auto Direct has an “F” rating, the lowest on BBB’s scale, due to recent unanswered and unresolved complaints. The majority of consumer reviews received by BBB about the business are negative. Consumers from 28 states filed complaints against Safeguard Auto Direct. Nearly 80 complaints have been filed.

A Pecos, New Mexico, man told BBB he received a mailer from the business in November 2020. He said he believed it was from his car manufacturer because of the way it was written and called the number on the mailer. He said he purchased a service contract for $450 while on that call. He checked with his car dealer the next day and was told his vehicle already had coverage under an existing plan.

The man called Safeguard Auto Direct back to cancel and was told he could not cancel nor could he receive a refund.

“I had to close that bank account because I feared they would draw more money from it,” the man told BBB. “I was a little concerned (by the mailer), which is why I called them in the first place.”

As of May 2021, the man said he has not received a refund from Safeguard Auto Direct.

CALL FOR A FREE CONSULTATION IF YOU’VE BEEN DECEIVED ON A CAR WARRANTY.

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The Dangers of Vehicle Warranty Calls

A man is getting an unwanted call from the car warranty scammer

Vehicle warranty calls have become a common occurrence for many people. Unfortunately, not all of these calls are legitimate. In this article, we’ll explore the dangers of vehicle warranty calls and how they can lead to vehicle warranty scams.

The Risks of Vehicle Warranty Calls

Vehicle warranty calls can be risky because they often come from unknown companies or individuals. These calls can lead to potential scams, leaving you vulnerable to financial loss. Many scammers use high-pressure tactics to get you to buy unnecessary vehicle warranties or make upfront payments.

The Anatomy of Vehicle Warranty Scams

Vehicle warranty scams are designed to take advantage of unsuspecting individuals. These scams can be initiated through vehicle warranty calls, emails, or even mail. Scammers often pose as representatives of legitimate vehicle manufacturers, and they may offer warranties at low prices or with limited-time offers to pressure you into making a quick decision.

How to Protect Yourself from Vehicle Warranty Calls

One of the best ways to protect yourself from vehicle warranty calls is to be aware of the warning signs of a scam:

  • you should never give out personal information over the phone, such as your Social Security number or credit card information;
  • always do your research on the company offering the warranty and verify that they are legitimate.

You can also sign up for the National Do Not Call Registry to reduce the number of unsolicited calls you receive.

How a Lawyer Can Help with Vehicle Warranty Scams

If you have been a victim of a vehicle warranty scam, a lawyer can help you navigate the legal process and recover any losses you may have incurred. They can also help you report the scam to the appropriate authorities and prevent similar scams from happening to others.

Conclusion

Vehicle warranty calls can be dangerous, but with the right knowledge and precautions, you can protect yourself from scams.

If you suspect that you have been the victim of a vehicle warranty scam, you may be entitled to compensation, don’t hesitate to seek legal help.

Learn What Compensation You Can Receive:
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Ohio Attorney General Files Claim Against Car Warranty Robocaller

Yost Launches Legal Action Against Texas Companies Behind Billions of Illegal Robocalls 6/9/2020

Action against robocaller for car warranty

(COLUMBUS, Ohio) — Ohio Attorney General Dave Yost today joined six other states in filing suit against a pair of Texas businesses accused of blasting billions of illegal robocalls, including over 59 million calls to Ohioans.

The federal lawsuit alleges that two companies are behind a bombardment of robocalls offering extended car warranties and health care services. Yost’s new Robocall Enforcement Unit is handling Ohio’s portion of the case.

More than 70 complaints reported to the Robocall Enforcement Unit were tied to the companies.

1. Robocalling Cloaking Telephone Numbers

Evidence shows the defendants illegally engaged in caller ID spoofing in an effort to mislead and defraud victims. They also are accused of targeting phone numbers on the National Do Not Call Registry and of playing prerecorded messages without prior consent from call recipients.

Yost and attorneys general from Arkansas, Indiana, Michigan, Missouri, North Carolina and Texas allege in their lawsuit the company violated the federal Telephone Consumer Protection Act and state consumer protection laws. and seeks civil penalties and a permanent injunction to stop the defendants from violating federal and state law.

2. Proving a Car Warranty Claim 

Companies may use misleading names, hide corporate entities, and misstate their involvement.  

Read more: How to document your claim

Creditor and Do Not Call List

I am on the do not call list but they calling about Car Warranties

If you want to stop the calls and secure compensation, call (973) 598-1980 for a Free Consultation

Claims and Companies


The TCPA (Telephone Consumer Protection Act) makes it unlawful to make any non-emergency call “using any automatic telephone dialing system or an artificial or prerecorded voice … to any telephone number assigned to a … cellular telephone service [.]” 47 U.S.C. § 227(b)(1)(A)(iii). Anyone who violates the TCPA may be sued in federal court for “actual monetary loss” or $500 in damages for each violation, “whichever is greater.” § 227(b)(3)(B).

Our office is handling claims for violation of the federal Do Not Call Law.

1. Violations

The State made allegations against one telemarketer

  • They failed to register as telemarketers with the state.
  • They made sales calls to hundreds of consumers who were on the federal “Do Not Call” list.
  • They continued to call consumers after the consumers asked them to remove them from their list.
  • They told consumers they needed the systems because of their “serious medical issues.”
  • They sold refurbished systems there were misrepresented as brand new.
  • They sold GPS systems to consumers who lived outside the GPS coverage area.
  • They accepted consumer payments and then didn’t deliver the system.
  • They automatically renewed consumer contracts, even though they said there were “no long-term contracts.”
  • They charged credit card accounts of consumers who provided their credit card information but declined to buy the system.
  • They told consumers they would receive protection anywhere in the U.S. around the clock, even though it wasn’t the case.
  • They failed to provide refunds when the system didn’t work.

    https://www.app.com/story/money/business/consumer/2018/04/25/nj-shuts-down-monmouth-telemarketing-firms/549481002/


2. Other Companies

Have you received any unsolicited calls, if so, you may be entitled to compensation. We are evaluating claims against a variety. The listing of a company does not indicate any wrongdoing.


Call (973) 598-1980 for a free consultation on your claim.

I'm registered on the Do Not Call List but receive these calls
Can you help me stop the texts

How to Stop Car Warranty Calls and Get Compensation




Car Warranty robocalls has become a serious problem. Operating on the edges of the law, many of these companies bother people at work and home making misleading promises about coverage and even who they are.

Operating on the edges of the law, many of these companies bother people at work and home making misleading promises about coverage and even who they are.

We are with you car company, would you like to buy our warranty.
  1. What laws are violated?
    Car warranty robocalls violate a number of laws. The Do Not Call List prohibits calls to cellphone or people on the do not call list. Additionally many of their sales pitches are deceptive.

  2. How can they get away with this?
    Violating the law has been profitable for many warranty cold-calling companies. Some people complaint but do nothing and some complaint and then buy the product anyway.

  3. Is there any charge and have you resolved claims?
    We have resolved a number of claims, and there is no charge to the consumer.

    Sources and Links

    Do Not Call List Overview

    4. Related Articles
    “Three companies have been ordered to stop making car warranty expiration warning “robocalls” and have seen their assets frozen, after the Federal Trade Commission (FTC) filed a lawsuit over the calls last week. The FTC filed a federal lawsuit accusing the companies of “operating a massive telemarketing scheme that used random, pre-recorded phone calls to deceive consumers into thinking that their vehicle’s warranty is about to expire.”  Car warranty Find Law


    5. FTC Action and Car Warranty Harassment
    The Federal Trade Commission which operates the Do Not Call registry (is working} to shut down the robo-call operations, though this is made difficult by the fact that the companies change names frequently and hire subcontractors to do the telemarketing. https://www.cars.com/articles/2009/05/feds-investigate-car-warranty-robo-calls/


    Call (973) 598-1980 for a Free Consultation About Compensation. Stop the Calls!
I'm registered on the Do Not Call List but receive these calls
I keep getting car warranty calls on my cellphone.

FTC Seeks to Stop Deceptive Warranty Solicitation

  1. The Problem
    Car companies have been soliciting consumers on cellphones and elsewhere. The calls violate the do not call list and frequently make deceptive promises about cost and coverage. “I’m not sure which is worse, the abusive telemarketing tactics of these companies, or the way they try to deceive people once they get them on the phone,” an official said. “Either way, we intend to shut them down.”
  2. FTC Announcement
    Federal regulators filed lawsuits Thursday against several companies they say are behind a national wave of spam “robo-calls” that warn people their auto warranties are expiring and offer service plans. FTC Seeks to Stop Robocalls

    “Federal Trade Commission officials said they asked a federal court in Chicago to halt the illegal telemarketing campaign of “Your Car Warranty Has Expired.” Officials say as many as 1 billion of the nuisance calls have been made to Americans.

  3. FTC Car Warranty

    The FTC named Voice Touch and Transcontinental Warranty in the lawsuits. It is seeking injunctions forcing them to return allegedly ill-gotten gains. “I’m not sure which is worse, the abusive telemarketing tactics of these companies, or the way they try to deceive people once they get them on the phone,” Leibowitz said. “Either way, we intend to shut them down.” It took some heavy sleuthing to determine what companies were responsible because they made “extraordinary” efforts to conceal their identities by masking their true phone numbers, he said.

    Attorneys general in Arkansas, Indiana and Missouri have taken similar actions over the calls offering deals on extended warranties, which have brought about 300,000 inquiries and 4,000 complaints to the Better Business Bureau from consumers over the past two years. The calls come even if the consumer has signed up for the national “Do Not Call” registry, which is maintained by the FTC.

    If people call back and agree to buy policies, the companies often don’t let them see the contracts until they agree to pay. And some people don’t learn until they’ve spent thousands of dollars that the deals don’t cover many types of repairs, according to regulators.”

    Sources:
    How To Stop Car Warranty Calls and Get Compensation

    Consumers who receive solicitations may be entitled to compensation. Call (973) 598-1980 for a Free Consultation

Do Not Call and Auto Warranty

What do you mean I’m not covered, your company said the policy covered everything on the car, NO, don’t put me on hold again.

These calls involve companies calling to solicit consumers for their automobile warranty policies.

Do Not Call List Violations

Several companies have been calling to solicit consumers for their warranty policies. The calls violate multiple law, can can be stopped and the victims can get compensation. First, many homeowners have listed their name on the Do Not Call List. See Federal Do Not Call List The Do Not Call List: Questions and Answers. Secondly, the federal law prohibits robocalls to a cellphone without permission. Thirdly, the New Jersey Telemarketing Statute requires disclosure of the calling number and company name at the beginning of the call.

Remedies For Unwanted Calls
Consumers can be entitled to compensation for violations.  In such cases, attorney’s fees will be paid by the company or taken from the settlement.

Problem With Warranty Companies

There are a large number of hidden exclusions. If someone failed to have a required oil or transmission fluid change, the warranty might not be honored. Some companies will pay a limited reimbursement or claim that the owner abused the vehicle. For example, if a car overheats, and the driver steers a mile to the nearest service station, the warranty company might claim the failure to stop invalidates coverage.

Have you received annoying unsolicited calls. If so, you may be entitled to compensation. Call (973) 598-1980 for a free consultation.

I'm registered on the Do Not Call List but receive these calls
I keep getting car warranty calls on my cellphone.

Do Not Call and Automobile Warranty

  1. Do Not Call List Violations

    Several companies have been calling to solicit consumers for their warranty policies. There are two problems with the calls. First, many homeowners have listed their name on the Do Not Call List. See Federal Do Not Call List The Do Not Call List: Questions and Answers

    Secondly, the policies and the solicitation of them appear to be misleading and deceptive.
  2. Remedies for Unwarranted Calls

    Consumers can be entitled to compensation for violations. In such cases, attorney’s fees will be paid by the company or taken from the settlement.
  3. Problems with Warranty Companies

    First, many companies have a large number of complaints. Auto warranty company BBB Evaluation. There are also a large number of exclusions. If someone failed to have a required oil or transmission fluid change, the warranty might not be honored. Some companies will pay a limited reimbursement or claim that the owner abused the vehicle. For example, if a car overheats, and the driver steers a mile to the nearest service station, the warranty company might claim the failure to stop invalidates coverage.

    Have you received annoying unsolicited calls. If so, you may be entitled to compensation. Call 973-598-1980 for a Free Consultation.